TERMS AND CONDITIONS OF THE ONLINE STORE
GOODLESHEETS.COM

Spis treści:

  1. GENERAL PROVISIONS
  2. ELECTRONIC SERVICES IN THE ONLINE STORE
  3. CONDITIONS FOR CONCLUDING A SALES AGREEMENT
  4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
  5. COST, METHODS AND DELIVERY TIME OF THE PRODUCT
  6. PRODUCT COMPLAINT
  7. EXTRAJUDICIAL WAYS OF HANDLING COMPLAINTS AND ENFORCING CLAIMS AND RULES FOR ACCESS TO THESE PROCEDURES
  8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT (APPLIES TO SALES AGREEMENTS ENTERED INTO FROM 25 DECEMBER 2014)
  9. PROVISIONS REGARDING ENTREPRENEURS
  10. FINAL PROVISIONS
  11. SAMPLE WITHDRAWAL FORM

The Online Store www.goodlesheets.com
www.goodlesheets.com care about consumer rights. A consumer cannot waive the rights granted to them in the Consumer Rights Act. Provisions of agreements less favorable to the consumer than the provisions of the Consumer Rights Act are invalid, and the provisions of the Consumer Rights Act shall apply in their place. Therefore, the provisions of these T&Cs are not intended to exclude or limit any consumer rights granted to them under mandatory provisions of law, and any doubts should be interpreted in favor of the consumer. In the event of any inconsistency between the provisions of these T&Cs and the above-mentioned regulations, the priority shall be given to the latter and they should be applied.

1. GENERAL PROVISIONS

1.1. The online store available at the web address www.googlesheets.com is operated by MARCIN KUCHARSKI conducting business under the name MK TRANSLATION STUDIO MARCIN KUCHARSKI, located at Św. Bonifacego 77/100, 02-945 Warszawa, NIP 6681930392, REGON 302306194

BANK ACCOUNT NO.: 45 1050 1735 1000 0092 0568 7297, e-mail address: info@goodlesheets.com.

1.2. These T&Cs are addressed to both consumers and entrepreneurs using the Online Store (with the exception of section 9. of these T&Cs addressed exclusively to entrepreneurs).

1.3. The data controller of personal data processed in connection with the implementation of the provisions of these T&Cs is the Service Provider. Personal data is processed for the purposes, to the extent, and based on the principles indicated in the privacy policy published on the Internet Store’s website. Providing personal data is voluntary. Every person whose personal data is processed by the Service Provider has the right to access their content and the right to update and correct them.

1.4. Definitions:

  • BUSINESS DAY — one day from Monday to Friday, excluding public holidays.
  • REGISTRATION FORM — form available on the Online Store enabling the creation of an Account.
  • ORDER FORM — An Electronic Service, an interactive form available in the Online Store enabling the placement of an Order, in particular by adding Products to the electronic shopping cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  • CUSTOMER — (1) a natural person with full legal capacity, and in cases provided for by universally applicable provisions also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity; — who has entered into or intends to enter into a Sales Agreement with the Seller.
  • CIVIL CODE — the Polish Civil Code Act of April 23, 1964 (Polish Journal of Laws of 1964, No. 16, item 93, as amended).
  • ACCOUNT — An Electronic Service, identified by an individual name (login) and password provided by the Service Recipient, a set of resources in the IT system of the Service Provider, where data provided by the Service Recipient and information about orders placed by them in the Online Store are stored.
  • NEWSLETTER — Electronic Service, an electronic distribution service provided by the Service Provider via email, which enables all Service Recipients using it to automatically receive from the Service Provider periodic content of subsequent newsletter editions containing information about Products, news, and promotions in the Online Store.
  • PRODUCT — a movable item or digital content available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller.
  • TERMS AND CONDITIONS — these Terms and Conditions of the Online Store.
  • ONLINE STORE — the Service Provider’s online store available at the website: www.goodlesheets.com
  • SELLER; SERVICE PROVIDER — MARCIN KUCHARSKI conducting business under the name MK TRANSLATION STUDIO MARCIN KUCHARSKI, at Św. Bonifacego 77/100, 02-945 Warszawa, NIP 6681930392, REGON
    302306194, BANK ACCOUNT NO.: 45 1050 1735 1000 0092 0568 7297, e-mail address: info@goodlesheets.com.
  • SALE AGREEMENT — a sales agreement for the Product concluded or to be concluded between the Customer and the Seller through the Online Store.
  • ELECTRONIC SERVICE — a service provided electronically by the Service Provider to the Service Recipient through the Internet Store.
  • SERVICE RECIPIENT — (1) a natural person with full legal capacity, and in cases provided for by universally binding regulations, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity; — using or intending to use the Electronic Service.
  • CONSUMER RIGHTS ACT, ACT — the Polish Consumer Rights Act of 30 May 2014 (Polish Journal of Laws of 2014, item 827, as amended)
  • ORDER — the customer’s declaration of intent submitted using the Order Form and directly aimed at concluding a Product Sales Agreement with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Order Form, and Newsletter.

  1. Account — using the Account is possible after the Service Recipient completes three consecutive steps — (1) filling out the Registration Form, (2) clicking the “Register” button, and (3) confirming the intention to create the Account by clicking the confirmation link sent automatically to the provided email address. In the Registration Form, the Service Recipient is required to provide the following data: email address and password.
    • The Electronic Account Service is provided free of charge for an indefinite period. The service recipient has the possibility, at any time and without giving a reason, to delete the Account (resign from the Account) by sending a relevant request to the Service Provider, in particular via email to the address:
      info@goodlesheets.com or in writing to the address: ul. Św. Bonifacego 77/100; 02-945 Warszawa.
  2. Order Form — using the Order Form begins with the addition of the first Product to the electronic shopping cart in the Online Store. The Order is placed after the Customer completes a total of two consecutive steps — (1) by filling out the Order Form and (2) by clicking on the Internet Store page after filling out the Order Form the field “Confirm the order” — up to this point, it is possible to independently modify the entered data (for this purpose, follow the displayed messages and information available on the Internet Store page). In the Order Form, the Customer is required to provide the following personal data: full name/company name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and data regarding the Sales Agreement: Product/s, quantity of product/products, place and method of product/products delivery, method of payment. In the case of non-consumer Clients, it is also necessary to provide the company name and tax identification number (NIP).
    • The Electronic Service Order Form is provided free of charge and is of a one-time nature, terminating upon the placement of an Order through it or upon the earlier cessation of placing an Order through it by the Service Recipient.
  3. Newsletter — using the Newsletter is possible after providing an email address in the ‘Newsletter’ tab visible on the website of the Online Store, to which subsequent editions of the Newsletter are to be sent, and clicking the ‘Subscribe’ button.
    • The Newsletter Electronic Service is provided free of charge for an indefinite period. The service recipient has the possibility, at any time and without giving a reason, to unsubscribe from the Newsletter (resign from the Newsletter) by sending a relevant request to the Service Provider, in particular via email to the address:
      info@goodlesheets.com or in writing to the address: ul. Św. Bonifacego 77/100; 02-945 Warszawa.

2.2. Technical requirements necessary for cooperation with the IT system used by the Service Provider: (1) a computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) a web browser: Mozilla Firefox version 17.0 and higher or Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0 and higher, Safari version 5.0 and higher; (4) recommended minimum screen resolution: 1024×768; (5) enabling the option to save Cookies files and support Javascript in the web browser.

2.3. The Service Recipient is obliged to use the Online Store in accordance with the law and good manners, taking into account the respect for personal rights, copyrights, and intellectual property rights of the Service Provider and third parties. The service recipient is obliged to enter data in accordance with the actual state of affairs. The service recipient is prohibited from providing content of an unlawful nature.

2.4. Complaints procedure:

  1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the product complaint procedure, which has been indicated in section 6 Terms and Conditions) the service recipient may submit, for example:
    • in writing to the address: ul. Św. Bonifacego 77/100; 02-945 Warszawa;
    • in electronic form via email at: info@goodlesheets.com;
  2. It is recommended for the Service Recipient to provide in the description of the complaint the following information: (1) information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of irregularities; (2) the customer’s request; and (3) contact details of the complainant — this will facilitate and expedite the consideration of the complaint by the service provider. The requirements stated in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without following the recommended complaint description.
  3. The Service Provider shall respond to the complaint immediately, no later than within 14 calendar days from the date of its submission.

3. CONDITIONS FOR CONCLUDING A SALES AGREEMENT

3.1 The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has previously placed an Order using the Order Form in the Online Store in accordance with Section 2.1.2 of the Terms and Conditions.

3.2 The price of the Product shown on the website of the Online Store is given in your local currency, or if such local currency is not supported by the store, then in U.S. dollars or euros, and does not include VAT. The total price including taxes of the Product that is the subject of the Order, as well as the delivery costs (including fees for transportation, delivery, and postal services) and other costs, and when the amount of these fees cannot be determined — the obligation to pay them, the Customer is informed on the Internet Store’s pages when placing the Order, including at the moment of expressing the Customer’s will to be bound by the Sales Agreement.

3.3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form

  1. The conclusion of a Sales Agreement between the Customer and the Seller occurs after the Customer has previously placed an Order in the Online Store in accordance with Section 2.1.2 of the Terms and Conditions.
  2. Upon placing an order, the Seller promptly confirms its receipt and simultaneously accepts the order for processing. Confirmation of receipt of the Order and its acceptance for processing is made by the Seller by sending the relevant e-mail message to the e-mail address provided by the Customer during the placement of the Order, which contains at least the Seller’s statements regarding the receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receiving the above-mentioned email, a Sales Agreement is concluded between the Customer and the Seller.

3.4. The recording, securing, and making available to the Customer the content of the Sales Agreement is carried out by (1) making these Terms and Conditions available on the Internet Store website and (2) sending the Customer an email as referred to in Section 3.3.2. tf the Terms and Conditions. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller’s Online Store.

4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

4.1. The Seller provides the Customer with the following payment methods for the Sales Agreement:

  1. Payment by bank transfer to the Seller’s bank account.
    • Electronic payments and card payments via the Przelewy24.pl service
      • Settlements of transactions with electronic payments and payment cards are carried out according to the Customer’s choice through the Przelewy24.pl service. The electronic payments and card payments are handled by:
        • PayPro SA, ul. Kanclerska 15, 60-327 Poznań.
        • PayPal.com, company PayPal (Europe) S.a r.l. & Cie, S.C.A., 5. Floor 22–24 Boulevard Royal, L-2449, Luxembourg.
        • Skrill, 2 Gresham Street, 1st Floor, London, England, EC2V 7AD.

4.2. Payment term:

If the Customer chooses to pay by bank transfer, electronic payment, or payment card, the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement.

5. COST, METHODS AND DELIVERY TIME OF THE PRODUCT

5.1. The Product delivery is available in the territory of the member states of the European Union.

5.2. The delivery of the Product to the Client is free of charge, unless the Sales Agreement provides otherwise. The costs of Product delivery (including fees for transportation, delivery, and postal services) are indicated to the Client on the Internet Store’s pages in the information tab regarding delivery costs, as well as during the Order placement, including at the moment when the Client expresses the will to enter into a Sales Agreement.

5.3. The Seller provides the Customer with the following methods of Product delivery:

  1. Postal shipment.
  2. Courier delivery.
  3. Electronic shipment.
    • The electronic delivery consists of sending the Customer a web link (URL) to the email address provided during the Order placement, enabling them to download the Product and save it on their end device (to do this, the Customer should click on the link or enter it in the web browser window).

5.4. The delivery time of the Product to the Customer is up to 14 Business Days, unless a shorter period is specified in the description of the given Product or during the Order placement. In the case of Products with different delivery times, the delivery time is the longest specified time, which however cannot exceed 14 Business Days. The start of the delivery period for the Product to the Customer is counted as follows:

If the Customer chooses to pay by bank transfer, electronic payment, or credit card — from the date of crediting the Seller’s bank account or settlement account.

6. PRODUCT COMPLAINT

6.1. The basis and scope of the Seller’s liability towards the Customer, if the sold Product has a physical or legal defect (warranty) are determined by generally applicable provisions of law, in particular in the Civil Code. For Sales Agreements concluded until December 24, 2014, the basis and scope of the Seller’s liability towards a Customer who is a natural person acquiring the Product for purposes unrelated to professional or business activities, due to non-conformity of the Product with the Sales Agreement, are defined by the generally applicable laws, in particular the Act of July 27, 2002 on specific terms and conditions of consumer sales and amending the Civil Code (Journal of Laws of 2002 No. 141, item 1176, as amended).

6.2. The Seller is obliged to deliver the Product to the Customer without defects. Detailed information regarding the Seller’s liability for the defect of the Product and the Customer’s rights is specified on the Internet Store’s website in the section concerning complaints.

6.3. A complaint can be submitted by the Client, for example:

  • via e-mail to the address: info@goodlesheets.com or
  • in writing to the address: ul. Św. Bonifacego 77/100; 02-945 Warszawa.

6.4. It is recommended for the customer to provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect occurrence; (2) request for the method of bringing the Product into conformity with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant — this will facilitate and expedite the consideration of the complaint by the Seller. The requirements stated in the previous sentence are only a recommendation and do not affect the effectiveness of complaints submitted without following the recommended complaint description.

6.5. The seller will respond to the customer’s complaint promptly, no later than within 14 calendar days from the date of its submission. Failure of the Seller to respond within the specified period means that the Seller has considered the complaint to be justified.

6.6. The customer who exercises the rights under the warranty is obliged, at the expense of the Seller, to deliver the defective Product to the following address: ul. Św. Bonifacego 77/100; 02-945 Warszawa. If, due to the type of the Product or the way it is installed, delivering the Product by the Customer would be excessively difficult, the Customer is obliged to make the Product available to the Seller at the location where the Product is located.

7. EXTRAJUDICIAL WAYS OF HANDLING COMPLAINTS AND ENFORCING CLAIMS AND RULES FOR ACCESS TO THESE PROCEDURES

7.1. Detailed information regarding the possibility for the Customer, who is a consumer, to use out-of-court complaint and redress mechanisms, as well as the rules for accessing these procedures, are available at the headquarters and on the websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Commercial Inspection Offices, and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.

7.2 The consumer customer has the following example options for using out-of-court complaint resolution methods and claiming:

  1. The customer is entitled to apply to a permanent consumer arbitration court, as referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended), with a request to settle a dispute arising from the concluded Sales Agreement. The terms and conditions of the organization and operation of permanent consumer arbitration courts are defined by the regulation of the Minister of Justice of 25 September 2001 on the determination of the terms and conditions of the organization and operation of permanent consumer arbitration courts. (Polish Journal of Laws 2001, no 113, item 1214).
  2. The customer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended), with a request to initiate mediation proceedings for an amicable settlement of the dispute between the Customer and the Seller. Information about the rules and procedure of mediation conducted by the provincial inspector of the Trade Inspection is available at the headquarters and on the websites of individual Provincial Trade Inspectorates.
  3. The customer may receive free assistance in resolving a dispute between the customer and the seller, also using the free assistance of the district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. Consumer Federation, Polish Consumer Association). Advice is provided by the Consumer Federation at the email address advice@forconsumers.pl and by the Polish Consumer Association at the toll-free consumer helpline number 800 889 866.

7.3.  At the address http://ec.europa.eu/consumers/odr, there is an online platform for resolving disputes between consumers and businesses at the EU level (ODR platform). The ODR Platform is an interactive and multilingual website providing comprehensive support for consumers and businesses seeking extrajudicial resolution of disputes related to contractual obligations arising from online sales or service contracts.

8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT (APPLIES TO SALES AGREEMENTS ENTERED INTO FROM 25 DECEMBER 2014)

8.1. The consumer who has entered into a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for the costs specified in Section 8.8 of the Terms and Conditions. Sending a statement before the deadline is sufficient to meet the deadline. A statement of withdrawal from the contract can be submitted, for example:

  • via e-mail to the address: info@goodlesheets.com or
  • in writing to the address: ul. Św. Bonifacego 77/100; 02-945 Warszawa.

8.2. A sample withdrawal form template is included in Annex 2 to the Consumer Rights Act and is also available in Section 11 of the Terms and Conditions as well as on the Online Store website in the section regarding withdrawal from the contract. You can use the model withdrawal form, but it is not mandatory.

8.3. The withdrawal period begins as follows:

  1. for a contract under which the Seller delivers the Product, being obliged to transfer its ownership (e.g. Sales Agreement) — from the moment the Consumer or a third party designated by them, other than the carrier, takes possession of the Product, and in the case of a contract that: (1) covers multiple Products, which are delivered separately, in batches, or in parts — from taking possession of the last Product, batch, or part, or (2) involves regular delivery of Products for a specified period — from taking possession of the first of the Products;
  2. for other agreements — from the date of conclusion of the agreement.

8.4 In the event of withdrawal from a distance contract, the contract is considered as not concluded.

8.5. The Seller is obliged to immediately, no later than within 14 calendar days from the day of receiving the consumer’s statement of withdrawal from the contract, refund to the consumer all payments made by them, including the costs of Product delivery (excluding additional costs resulting from the Customer’s choice of a delivery method other than the cheapest regular delivery method available in the Online Store). The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return that does not involve any costs for him. If the Seller has not offered to collect the Product from the consumer, they may withhold the reimbursement until they have received the Product back or until the consumer has supplied evidence of having sent back the Product, whichever is the earliest.

8.6. The consumer is obliged to return the Seller’s Product immediately, no later than within 14 calendar days from the day on which they withdrew from the contract, or to hand it over to a person authorized by the Seller to receive it, unless the Seller has offered to collect the Product themselves. Returning the Product before its expiration is sufficient to meet the deadline. The consumer can return the product to the address: ul. Św. Bonifacego 77/100; 02-945 Warszawa.

8.7. The consumer is responsible for any decrease in the value of the Product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

8.8. Possible costs related to the consumer’s withdrawal from the contract, which the consumer is obliged to bear:

  1. If the consumer has chosen a delivery method for the Product other than the cheapest regular delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.
  2. The consumer bears the direct costs of returning the Product.
  3. In the case of a Product being a service, the performance of which has commenced — at the consumer’s explicit request — before the expiry of the withdrawal period, the consumer who exercises the right of withdrawal after making such a request shall be obliged to pay for the services provided up to the time of withdrawal from the contract. The payment amount is calculated proportionally to the scope of the fulfilled performance, taking into account the agreed price or remuneration in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the performance rendered.

8.9. The right of withdrawal from a distance contract does not apply to the consumer in relation to contracts:

  1. for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the provision began that upon the Seller’s performance, they would lose the right to withdraw from the contract;
  2. where the price or remuneration depends on financial market fluctuations over which the Seller has no control and which may occur before the withdrawal period expires;
  3. for the supply of non-prefabricated goods manufactured according to the consumer’s specifications or serving to satisfy their individual needs;
  4. for the supply of perishable goods or goods with a short shelf life;
  5. for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
  6. for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  7. for the supply of alcoholic beverages, the price of which was agreed upon at the time of the Sales Agreement, delivery of which can only take place after 30 days and whose value depends on market fluctuations over which the Seller has no control;
  8. where the consumer has expressly requested a visit from the Seller for urgent repair or maintenance work; if the Seller provides additional services other than those requested by the consumer, or supplies goods other than spare parts necessary for the repair or maintenance, the right of withdrawal applies to the additional services or goods;
  9. for the supply of digital content which is not supplied on a tangible medium, if the performance has begun with the consumer’s express consent and acknowledgment of the loss of the right of withdrawal by the Seller;
  10. for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts;
  11. concluded through a public auction;
  12. for the provision of services related to accommodation, other than for residential purposes, transportation of goods, car rental, catering, services related to leisure, entertainment events, sports or cultural events, if the agreement specifies the day or period of service provision;
  13. for the supply of digital content not supplied on a tangible medium, if the performance began with the consumer’s express consent before the withdrawal period expired and after being informed by the Seller about the loss of the right of withdrawal.

9. PROVISIONS REGARDING ENTREPRENEURS

9.1. This provision of the Terms and Conditions and the provisions contained therein apply exclusively to Customers and Service Recipients who are not consumers.

9.2.The Seller has the right to withdraw from the Sales Agreement concluded with a non-consumer Customer within 14 calendar days from the date of its conclusion. In this case, withdrawal from the Sales Agreement may occur without stating a reason and does not give rise to any claims on the part of the non-consumer Customer against the Seller.

9.3. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring full or partial prepayment, regardless of the payment method chosen by the Customer or the conclusion of the Sales Agreement.

9.4. Upon the Seller’s release of the Product to the carrier, the benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, pass to the non-consumer Customer. In such a case, the Seller shall not be liable for the loss, shortage, or damage to the Product that occurred from the time of accepting it for transport until its delivery to the Customer, as well as for any delays in the shipment.

9.5 In the event of sending the Product to the Customer through a carrier, the Customer who is not a consumer is obliged to inspect the shipment in the manner and within the time frame accepted for shipments of this kind. If it is found that loss or damage to the Product occurred during transport, the Customer is obliged to take all necessary actions to determine the carrier’s liability.

9.6 Pursuant to Article 558 § 1 of the Civil Code, the Seller’s liability for warranty for the Product towards a non-consumer Customer is excluded.

9.7. In the case of Service Recipients who are not consumers, the Service Provider may terminate the agreement for the provision of the Electronic Service with immediate effect and without giving reasons by sending the Service Recipient a relevant statement.

9.8. The liability of the Service Provider/Seller towards the Service Recipient/Customer who is not a consumer, regardless of its legal basis, is limited — both within a single claim and for all claims in total — to the amount of the price paid and the delivery costs under the Sales Agreement, but not exceeding one thousand Polish zlotys. The Service Provider/Seller shall be liable to the Service Recipient/Customer who is not a consumer only for typical foreseeable damages at the time of contract conclusion and shall not be liable for lost profits to the Service Recipient/Customer who is not a consumer.

9.9. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient who is not a consumer shall be subject to the jurisdiction of the court having jurisdiction over the Seller/Service Provider’s place of business.

10. FINAL PROVISIONS

10.1. Agreements concluded through the Online Store are made in Polish.

10.2. Change of the Terms and Conditions.

  1. The service provider reserves the right to make changes to the Terms and Conditions for important reasons, such as: changes in the law; changes in payment methods and deliveries — to the extent that these changes affect the implementation of the provisions of these Terms and Conditions.
  2. In the event of concluding continuous agreements based on these Terms and Conditions (e.g. provision of an Electronic Service — Account), the amended terms and conditions shall be binding on the Service Recipient, provided that the requirements specified in Article 384 and 384[1] of the Civil Code have been met, i.e. the Service Recipient has been properly notified of the changes and has not terminated the agreement within 14 calendar days from the date of notification. In the event that a change in the Terms and Conditions results in the introduction of any new fees or an increase in the current ones, the Consumer has the right to withdraw from the contract.
  3. In the event of concluding agreements based on these Terms and Conditions of a different nature than continuous agreements (e.g. Sales Agreement), changes to the Terms and Conditions shall not in any way violate the rights acquired by Service Recipients/Customers who are consumers before the effective date of the changes to the Terms and Conditions, in particular, the changes to the Terms and Conditions shall not affect orders already placed or submitted, as well as agreements concluded, executed, or performed under the Sales Agreement.

10.3. In matters not regulated in these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: Civil Code; Act on the provision of electronic services of 18 July 2002 (Journal of Laws of 2002 No. 144, item 1204, as amended); for Sales Agreements concluded until 24 December 2014 with Customers who are consumers — provisions of the Act on the protection of certain consumer rights and liability for damage caused by a dangerous product of 2 March 2000 (Journal of Laws of 2000 No. 22, item 271, as amended) and the Act on specific conditions of consumer sales and amending the Civil Code of 27 July 2002 (Journal of Laws of 2002 No. 141, item 1176, as amended); for Sales Agreements concluded from 25 December 2014 with Customers who are consumers — provisions of the Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of generally applicable law.

11. SAMPLE WITHDRAWAL FORM

(ANNEX NO. 2 TO THE CONSUMER RIGHTS ACT)

Sample withdrawal form

(this form should be completed and returned only if you wish to withdraw from the contract)

– Recipient:

MK TRANSLATION STUDIO MARCIN KUCHARSKI
ul. Św. Bonifacego 77/100
02-945 Warszawa

– I/We(*) hereby inform you of my/our(*) withdrawal from the sales agreement of the following item(s) (*) delivery agreement of the following item(s) (*) work contract for the performance of the following item(s) (*) / provision of the following service(*)

– Date of agreement conclusion agreement(*)/receipt(*)

– Consumer’s full name(s)

– Consumer(s) address

– Consumer’s signature(s) (only if the form is being sent in paper version)

– Date

(*) Delete as appropriate.